Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of www.naturalthrive.co.uk ("this website") and by accessing, browsing "this Website" and/or placing an order, you agree to be bound by the Terms and Conditions set out below.

The Term "This Website" refers to Natural Remedies 4U Ltd T/A Natural Thrive

If you do not wish to be legally bound by these terms and conditions, immediately exit our Website and delete our history from your browser.

Should you have any concerns about your Websites Term and Conditions please contact our service team at info@naturalthrive.co.uk

General Information:

"This Website" is hosted and operated by Natural Remedies 4U Ltd (Registered in United Kingdom), nit 6 Almaworks, Darlaston Road, Wednesbury, England, WS10 7TG, info@naturalthrive.co.uk and governed by the laws of the United Kingdom (UK). Use and reference to the Natural Thrive Intellectual Trade Mark is under license from Natural Thrive, London, UK.

Intellectual Property Rights: the Natural Thrive logo, page headers, custom graphics and button icons are the property ofNatural Remedies 4U Ltd and may not be used in connection with any product or service that is not offered by Natural Remedies 4U Ltd in any manner that is likely to cause confusion amongst our Customers, or discredit the Brand.

Use of this Website:

You agree not to use this Website for unlawful purposes, not to copy images or reproduce product descriptions. Not to reuse information from this Website to advertise, offer for sale or promote goods and services for commercial reward.

You agree to comply with all applicable UK laws, statutes and regulations regarding this Website and any transactions conducted on or through this Website.

Any personal information which you are required to provide when you register as a customer should be true, accurate, current and complete in all respects.

Notification of any changes to your personal information can be made by you, updating the account information page before placing any new orders.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Natural Remedies 4U Ltd reserves the rights to Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice, you agree that Natural Remedies 4U or its third-party providers, shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

You agree, it is your responsibility to check regularly to determine whether these Terms and Conditions have been changed.

You agree not to hold liable Natural Remedies 4U Ltd or it's third-party vendors, for any delays in shipping and or failure to a fully satisfy which may have aided in a personal loss or additional expense.

Product Display & Descriptions:

Take notice that each product purchased, is sold subject to the Brand or Manufacturers EAN or UPC barcode. Natural Remedies 4U Ltd has made every effort to reproduce the manufacturers product details on this Website as accurately as possible. However, some information may from time to time appear differently whereby a manufacturer has altered their product details or product label, without changing the product unique EAN or UPC barcode. You accept the Product pictures, Wig and Hair models or samples, may differ slightly in photography than the image seen on your digital screen. If you are not satisfied with the item you have ordered, we offer a no quibble 14 day money back guarantee on all products in our returns policy.

Product Information:

Natural Remedies 4U Ltd take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Making your order:

"This Website" will regenerate a unique order reference number, each time you place an order with us.

In placing your order: All order must be placed and paid for via "This Website" and cannot be verbally communicated. Any communication with you (the Customer), from Natural Thrive will be via your email address as supplied when you registered, using your unique order reference number.

In the event that you do not receive a confirmation email after registering or placing your order, please contact us immediately. Natural Remedies 4U Ltd will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

In the event of an issue with your order, you agree to allow Natural Thrive and its staff to contact you, via telephone or e-mail and offer an alternative goods and or services.

The technical steps required, creating the contract between you and us, are as follows: selecting and placing your product/s in the "Shopping Basket", completing the desired shipping type of service and successfully completing the online payment process, then pressing the confirm button at the end of the checkout process, once our bankers, confirm your payment has been processed. We will then send to you an order acknowledgement email detailing the products you have ordered with your order reference number.

When your products are dispatched, we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock. The product you ordered being unavailable for delivery to your selected delivery country. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. You not meeting the eligibility to order criteria set out in the main Terms & Conditions. Natural Remedies 4U Ltd reserves the right to restrict the number of items, available for sale to any individual Customer.

Order Delivery:

At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to: 8 business days for DHL, 12 business days for Western Europe and 20 business days for the rest of the world.

Payment:

We accept payment in GBP (£)

For payments made in GBP we accept: Visa and MasterCard.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

VAT:

All prices displayed on this Website, are inclusive of Value Added Tax (VAT) at the current rate. Value added Tax can only be reclaimed if an exemption certificate has been supplied to and approved by (Her Majesties Revenues and Customs) HMRC.

Returns Policy:

All products purchased through this Website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receiving your order and we will refund your payment. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). We offer a postal return address for our UK & Channel Island Customers only.  Return to:  Natural Thrive Unit 6 Almaworks, Darlaston Road, Wednesbury, England, WS10 7TG.

For faulty or damaged goods; your statutory rights are not affected.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

Order Cancellation:

Subject to your UK statuary Consumer rights; we are only able to cancel and refund orders which have been returned to us in a resalable condition. In some cases an order can be cancelled if it has not already been dispatched.

You are entitled to cancel your online order or phone order up to 14 days after the day on which you receive your order.

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at info@naturalthrive.co.uk (with the word "Cancel" present in the subject line), or in office hours by calling 0121 5264 444

We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received:

We will always do our best to ensure that your products arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product on receipt and report any issues to us as soon as possible.

The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies: Within 28 days of receipt of the goods: we will offer you a full refund (Once the goods have been returned to your office), including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

NOTE: We do not accept returns of goods after 14 days

Please contact info@naturalthrive.co.uk or in office hours by calling 0121 5264 444

Shipment outside the UK:

We have no control over taxes, customs and fees on orders sent outside of the UK. Please contact your local customs office for details of any possible charges prior to placing your order.

Person Information and Privacy:

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes: Processing your orders. For statistical or survey purposes to improve this Website and its services to you. To serve Website content. To administer this Website. If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy:

Natural Remedies 4U Ltd respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services, to opt out of receiving information from us please log into your www.naturalthrive.co.ukaccount and select "opt out".

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Stripe, Inc  which means that we don't hold records of your credit card details. A cookie is a piece of data stored on the user's hard drive containing information about the user. This Website utilises cookies to enable our systems to recognise your browser and to provide personalised features.

Natural Remedies 4U Ltd may amend this policy from time to time.

Should you wish to close your account, please contact our Customer Services Team at: info@baturalthrive.co.uk.

Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately by email info@baturalthrive.co.uk

Promotional Voucher Codes & Gifts

From time to time we may make promotional Voucher Codes available for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled; in order to offer you further automatic discounts or gifts with your order. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of "this Website" and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.

Free Gifts

Free gifts are offered subject to stock availability and on a first come first served basis. Natural Remedies 4U Ltd will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.

Trading Name and Address:

Natural Thrive is trading name of Natural Remedies 4U Ltd, Registered Office: nit 6 Almaworks, Darlaston Road, Wednesbury, England, WS10 7TG

Wholesale and resale:

Please note we are an online retailer, selling direct to consumers and not a wholesaler or online B2B supplier. As such, we do not operate facilities for commercial invoices, compliance documentations or printed matter in relation to the products purchased from this Website.

Marketing

We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate; Offers can only be redeemed via this Website.

Promotional codes remain the property of Natural Remedies 4U Ltd and are non-transferable and may not be reproduced in any form without prior consent from ourselves.

We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.